Privacy Policy

1. Introduction

WebWatch (“we”, “our”, or “the Service”) is an uptime and website monitoring service. This Privacy Policy explains how we collect, use, and protect your information when you use WebWatch to monitor your websites and receive alerts.

2. Information We Collect

We collect information you provide and information we generate when you use the Service:

• Account information: Email address, and any profile or billing details you provide.
• Monitoring data: URLs and endpoints you add, check schedules, and alert preferences.
• Incident and check data: Results of uptime checks (e.g. success/failure, response times, status codes), incident history, and logs we keep to operate the Service.
• Usage and technical data: How you use the Service, device/browser information, and IP addresses where relevant for security and operation.

3. How We Use Your Information

We use your information to: provide and improve the monitoring and alerting service; authenticate you and manage your account; send you alerts and service-related messages; process payments; detect and prevent abuse; and comply with legal obligations. We may use aggregated or anonymized data for analytics and product improvement.

4. Data Sharing and Third Parties

We work with trusted service providers (e.g. hosting, email, payment processors, and authentication) who process data on our behalf under contractual obligations. We do not sell your personal information. We may disclose information when required by law or to protect our rights, users, or safety.

5. Data Retention

We retain account and monitoring configuration for as long as your account is active. Check results, incident history, and logs are retained as needed to operate the Service and for a reasonable period afterward. You may request deletion of your account and associated data; we will delete or anonymize it in accordance with our retention practices and legal requirements.

6. Security

We use industry-standard measures to protect your data, including encryption in transit and at rest where applicable, access controls, and secure authentication. You are responsible for keeping your login credentials secure.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You can update account and alert preferences in the Service. To exercise other rights or ask questions, contact us using the details provided in the Service or on our website.

8. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, session management, and to improve the Service. You can control cookies through your browser settings; some features may not work correctly if you disable them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Continued use of the Service after changes constitutes acceptance. For material changes, we may provide additional notice (e.g. by email or in the app).

10. Contact

For privacy-related questions or requests, please contact us at team ât webwatch.co.